سياسة الاسترداد

To qualify for a return, the item must:

• Be unused and unopened
• Be in its original packaging
• Include all original seals, labels, and accessories
• Be in the same condition as received

For hygiene and safety reasons, we cannot accept returns for:

• Opened or used fragrances
• Products with broken seals
• Gift cards
• Clearance or final sale items
• Personalized or customized products

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

Please provide:

• Your order number
• Photos of the product and packaging
• A description of the issue

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed to the original payment method within 5–10 business days.

Original shipping charges are non-refundable.

Customers are responsible for return shipping costs unless the return is due to our error or a defective product.