Due to high volume of orders and interactions, it may take longer for you to respond. We are working diligently during this critical time and we appreciate your patience.
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FAQs
Have a quick question? Check our FAQs for a quick answer
Office
Business Tower - Corniche St - Al Majaz 2 - Al Majaz - Sharjah - United Arab Emirates
We carefully prepare each order within 24–48 working hours to ensure quality and accuracy.
Can I inspect the goods before receiving them?
We encourage customers to inspect their order upon delivery to ensure it meets their expectations.
What should I do if there is a problem with my custom order?
If you experience an issue with your custom order, contact our support team within 24 hours of receipt, providing your order number and clear images of the issue.
How long does shipping usually take?
UAE deliveries take 2–3 working days, while international shipments may take 5–10 working days, depending on the destination.
How often does it need to be sharpended?
For optimal performance, sharpening is recommended as needed, based on wear and frequency of use.
