Velvet Haze

Shipping Information

We are committed to delivering your order quickly and securely. All orders are processed within 24 hours and typically delivered within 1–3 business days across the UAE. Once your order has been shipped, you will receive a confirmation message with tracking details so you can monitor your delivery status.

Enjoy free shipping on orders above AED 200. For orders below this amount, standard delivery charges may apply. We also offer Cash on Delivery (COD) for your convenience.

Returns & Exchanges

Your satisfaction is our priority. If you receive a damaged, defective, or incorrect product, please contact our customer support team within 7 days of delivery. Eligible products can be returned or exchanged provided they are unopened, unused, and in their original packaging.

For hygiene and quality assurance reasons, opened or used perfumes cannot be returned or exchanged unless the item arrives damaged or incorrect. Once your return request is approved, our team will guide you through the return process and arrange a replacement or refund where applicable.

For any questions regarding shipping or returns, please feel free to contact our customer support team. We are always happy to assist you.